Mousai Note Privacy Policy
Effective date: March 20, 2026
This Privacy Policy explains how Mousai Note collects, uses, stores, and protects personal information when you use our web and mobile note-taking service.
1. Information We Collect
We collect only the information needed to provide and operate Mousai Note.
- Account information: email address, authentication identifiers, and account status.
- User content: notes, images, files, voice recordings, transcription results, and related metadata that you create or upload.
- Payment information: subscription status, billing history, payment provider transaction identifiers, and refund records. Full card details are handled by our payment provider and are not stored by Mousai Note.
- Usage and device data: device type, browser, app version, IP address, access logs, error logs, and basic analytics required for security and service reliability.
- Support communications: messages you send to us and the information needed to respond.
2. How We Use Information
- To create accounts, authenticate users, and provide the service.
- To save, sync, search, restore, and process notes and attachments.
- To provide voice recording, speech-to-text, and AI-assisted note features.
- To process subscriptions, invoices, cancellations, and refunds.
- To secure the service, prevent abuse, troubleshoot errors, and improve reliability.
- To send service notices, policy updates, and support replies.
3. Retention
| Data type | Retention period | Reason |
|---|---|---|
| Account information | Until account deletion, unless longer retention is required by law | Service contract and account operation |
| Notes and attachments | Until account deletion or user deletion, subject to backup retention | Providing the note service |
| Payment and transaction records | As required by applicable commerce, tax, and accounting laws | Legal compliance |
| Access and security logs | For the period needed for security, troubleshooting, and legal compliance | Security and abuse prevention |
| Support records | For the period needed to resolve the request and maintain service history | Customer support |
4. Sharing and Processors
We do not sell your personal information. We may share information with service providers that help us operate Mousai Note, including hosting, authentication, database, storage, email, analytics, AI processing, and payment providers. These providers may process information only as needed to perform services for us.
We may also disclose information if required by law, legal process, or to protect the rights, safety, and security of users, Mousai Note, or the public.
5. International Transfers
Mousai Note may use cloud infrastructure and service providers located outside your country. When information is transferred internationally, we use appropriate safeguards required by applicable law.
6. Security
We use technical and organizational safeguards such as access controls, encryption in transit, account authentication, logging, and limited internal access. No online service can guarantee absolute security, but we work to protect your information against unauthorized access, loss, misuse, or alteration.
7. Your Rights
Depending on your location, you may have rights to access, correct, delete, export, object to, or restrict the processing of your personal information. You may also withdraw consent where processing is based on consent. To make a request, contact us through mousainote.com.
8. Cookies and Similar Technologies
We may use cookies, local storage, and similar technologies to keep you signed in, protect sessions, remember preferences, measure usage, and improve service reliability.
9. Children
Mousai Note is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.
10. Changes to This Policy
We may update this Privacy Policy when our service, legal obligations, or data practices change. Material changes will be announced through the service or by other reasonable means before they take effect.
11. Contact
If you have questions about this Privacy Policy or your personal information, contact the Mousai Note operations team through mousainote.com.